Center for 21st Century Teaching Excellence - Resource Guide 2000-2001

Assistance Available to Instructors

Where can instructors have course materials photocopied?

Copying services vary from department to department. Contact your department staff for specific information on availability. Pay-per-use machines are located in most classroom buildings and at the library. In addition, Quick Copy, a full-service copy center operated by the Division of Auxiliary Services, can be found in the lower level of the USF Bookstore building. (The shop has its own separate entrance.) This center handles both high and low-volume work for the university community, including a range of finishing services to complement its copying services, such as binding, folding, stapling, booklet making and cutting.

Please note that photocopied materials protected by copyright laws cannot be reproduced by the Quick Copy Center without written permission of the publisher of the material. If you have copyrighted materials that you would like to use in a coursepack, please contact the University Bookstore's Custom Publishing Department at 974-0996. This department can obtain copyright permission and compile your materials to be sold to students for upcoming semester usage.

Quick Copy accepts cash and checks as forms of payment, as well as university account numbers for billing. Procedures for paying for copy services through university accounts may vary from department to department; contact your department staff for special instructions.

What do I need to know about photocopying copyrighted material?

In recent years, the duplication of copyrighted materials for classroom use without proper authorization and payment of royalties to the originating publisher has been significantly restricted. If you wish to prepare "packets" or "course packs" of readings containing copyrighted materials for use in your class, you will need as much as two to three months preparation time in order to obtain permission from the originating publisher(s).

If you wish to produce these "custom published" course materials tailored specifically for your classroom needs, you can order these materials through the USF Bookstore by calling 974-0996. USF Bookstore's Custom Publishing Department will procure authorizations for the use of copyrighted materials and produce your custom-published materials. In addition, the Bookstore will offer your custom-published materials for sale, with the cost of production of the materials and any royalty fees included in the price.

University faculty and staff might, in some instances, be able to photocopy copyrighted materials under the guidelines of "fair use." Keep in mind that there are limitations. Four factors are used to determine whether photocopying for educational purposes falls under the scope of "fair use."

These four factors include:

The limits of "fair use" may extend further than the limitations suggested by the above factors. However, because these are not clearly defined, the Office of the General Counsel, located in ADM 250, (974-2131), can supply information about University policies and guidelines for permissible photocopying, reproduction, and educational use of printed copyrighted materials, as well as copyrighted materials usable only with visual display equipment. These policies provide further guidance, indicating when material to be copied falls outside the scope of "fair use." In such situations, faculty and staff should secure permission to copy from the copyright owner. The copyright owner is not necessarily the author of the work, but often the publisher of the publication in which the material appeared. These guidelines, if followed, protect faculty against possible lawsuit for copyright infringement.

In addition, the USF Bookstore's Custom Publishing Department can offer information regarding the photocopying of materials for classroom purposes, including a publication distributed through the National Association of College Stores (NACS), which was compiled by both NACS and the Association of American Publishers. For a copy of the material, "Questions & Answers Copyright for the Campus and Community," please call 974-0996.

Where can instructors have tests optically scanned and graded?

The Office of Evaluation and Testing, located in SVC 2054, (974 2741), provides scanning and scoring of optically marked answer sheets commonly called "Scantron" sheets.

Printouts of students' responses, scores, and item analyses are provided. For test scoring and reporting, results can generally be obtained while you wait during certain hours of each day except during final examinations when a four-hour wait should be expected. Call 974-5296 for specific hours.

Where can instructors obtain information about test construction and interpretation of item analysis?

The Office of Evaluation and Testing offers workshops on test construction and item analysis at the beginning of most semesters. The program emphasizes the proper development of a test to accurately reflect course content as well as the interpretation and evaluation of the item analysis.

The Office of Evaluation and Testing also designs scannable survey forms for research purposes. Graduate students may find this service useful when collecting dissertation data. Basic statistics, including frequencies and means, are readily available. If other statistics are needed, certain programming is possible. For further information, call 974-5296.

Where can instructors locate instructional support, audiovisual equipment, and films for classroom use?

Educational Outreach provides the support for faculty in planning and developing effective instructional programs, research, and/or services through a distance learning format. Educational Outreach provides:

Electronic Reserve (974-2836), Through the Virtual Library, remote students can access databases, journals, and other materials on the world wide web at www.lib.usf.edu/virtual/index.html. The Florida Distance Learning Reference and Referral Center provides access to statewide resources by calling 1-888-772-8033.

What library services can enhance teaching effectiveness?

Librarians are available for consultation when planning or revising library research assignments. They can also offer assistance in improving the information literacy of students or in creating a Web-based library assignment. Advance information about library assignments enables reference librarians to assist students in choosing the best information sources. To discuss library assignments, contact the Tampa Reference Department at 974-2483.

The Tampa Reference Department also offers course specific library instruction to classes. Librarians will introduce students to electronic and print resources available in any discipline. Resources available via the Virtual Library, including WebLuis and over 275 databases, can be included. To schedule a library orientation, contact the Reference Department at 974-4040.

Professors wishing to take advantage of the electronic reserve service for special course readings may bring a clean camera ready copy to the Library Reserve Desk located in LIB 102. Questions about this service can be directed to the Library Reserve Office at 974-2836.

The Media Centers at each campus library house many video recordings, sound recordings, and other audiovisual materials and kits which can be used for classes or student presentations. These materials are cataloged in the University's online public access catalog (LUIS) by subject, author, and title.

Books and articles not available within the USF system may be borrowed through the Interlibrary Loan Service (ILL), located in LIB 121. The ILL process takes from 2-4 weeks and is usually free. While there is no limit on the number of requests a patron may submit, ILL will process five requests per patron per week. Rush delivery for some articles and reports can be arranged through commercial vendors. For more information on services, contact the ILL Office at 974-9692.

The Faculty Outreach librarian in the Tampa Reference Department can provide assistance in selecting and using electronic databases that are available remotely and in the libraries. A series of faculty seminars on electronic information sources is given each semester. For further information, contact 974-2729.

Faculty, staff, and students may request literature searches which provide citations and/or abstracts of journal articles based on subject information. For an appointment to initiate a computer mediated search of resource material in a particular subject field or to learn more about the Tampa Campus Library's Online Search Services, call 974-4880 or go to the Reference Desk.

The Tampa Campus Library provides assistance to instructors responsible for distance learning. Services range from identifying research materials available to off-campus students to coordinating requests for training. For more information, call the Florida Distance Learning Reference and Referral Center at 974-2009 and Distance Learner User Training at 974-8587.

What computer services are available to instructors?

Academic Computing, located in LIB 618, (974-1222), provides computing services in direct support of instruction and research. Academic Computing provides email and Internet access for students. Class specific LISTSERV's and similar aids are also available. Academic Computing offers instructors assistance on home page construction and on using technology tools for instructional purposes. For additional information see http://www.acomp.usf.edu.

Faculty can request individual assistance from Academic Computing in email and similar procedures or other related items such as supported software, dial-in, etc. Academic Computing support staff will, on faculty request, also meet with classes involved in computer usage to acquaint students with the "nuts-and-bolts" aspects of computing, demonstrate open-access lab procedures, and introduce supported software.

There are several locations on campus where personal computers are maintained in open access labs (contact Academic Computing for locations and hours listing). These labs may also provide access to second tier computing facilities and the Internet. Second-tier facilities include a variety of UNIX servers operated by the Colleges and Academic Computing. In many cases, the individual Colleges also provide computer support groups. Students and faculty should regard these groups as their PRIMARY resources for computing information. When no local group is available or when the general academic facilities are involved, Academic Computing will provide assistance.

Academic Computing provides hands-on computer training classes for students and faculty on a variety of computer applications at no charge.

Academic Computing administers and supports integrated environments for hosting web-based courses. These course-delivery applications include east features for uploading of course materials and assignments, chat rooms, threaded discussions, quiz/survey design, and grading.

What voice and data communications services are available to instructors?

Information Technologies, located in SVC 4010, (974-2930), provides one stop shopping for your communication needs. Voice and data communications services include telephone service, voice mail, teleconferencing services, and voice training to effectively utilize these services. Educational Outreach, through its Division of Lifelong Learning, also offers formal training in most software applications, such as Microsoft Word, Power Point, Access, and Excel.

Voice Communications: Services include telephone service, long distance access, voice mail, conferencing, and the training necessary to effectively utilize these services. Your department (Telephone Counselor) works with the Customer Service staff to order, install, and maintain your service. Your Counselor has been trained to help you determine your requirements.

Special Needs: In accordance with Title II of the Americans With Disabilities Act, the following special telecommunications assistance is available for sensory-impaired persons: auxiliary aids such as amplified and hearing compatible handsets, special access telephone lines to accommodate Telecommunications Teletype (TDD/TTY) devices, and re positioning telephones to provide better access to facilities by physically impaired individuals.

Long Distance: A seven-digit authorization code is required for all chargeable calls including directory assistance and extended calling service areas from on-campus telephones. Calling cards are available for individuals needing to place long distance chargeable calls from off campus. A teleconference bridge is also offered to individuals needing conference call services (local or long distance). Contact 974-2147 for assistance in authorization code and calling cards.

University faculty, staff, and students may contact the Information Technologies Support Services, at 974-9000, to report telephone trouble, ask questions concerning telephone features and voice mail, and to schedule training. The Information Technologies Support Services Help desk is staffed Monday through Friday from 7:30 a.m. to 5:30 p.m., except on University holidays.

Where can instructors obtain assistance in dealing with personal and work-related problems?

The Employee Assistance Program, (EAP) located within the Counseling Center for Human Development, SVC 2124 (974-5469), responds to the needs of faculty and staff in assisting with personal, family, and work related problems by offering free, professional, confidential personal and career counseling and referral services. Other services include

consultation to academic, administrative, and service units,
supervisor training,
personal growth and skill-enhancement workshops and groups, and
bilingual (Spanish-speaking) counseling.

These services are available to all USF State of Florida faculty and staff, their spouses and dependent children residing with them. Program hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Visit the EAP website at: http://usfweb.usf.edu/eap and register on-line for workshops and groups.

The Office of Equal Opportunity Affairs, located in ADM 274, (974 4373), is responsible for the development, monitoring, and implementation of USF's Equal Opportunity and Affirmative Action Programs and Disability Services. Their main focus is to ensure compliance of the university with Federal, State, and local regulations pertaining to Equal Education Opportunity, Educational Equality, Equal Employment Opportunity, Employment Accountability, Affirmative Action, and accommodation for individuals with disabilities through

formulation and implementation of policies,
organization of awareness and training seminars,
provision of counseling and consultation services,
monitoring of admission, recruitment, selection, hiring, promotion and termination activities,
resolution of equal opportunity disputes through mediation, conciliation, or investigation of discrimination complaints,
development and coordination of the annual equity, accessibility, affirmative action and equal opportunity plans, and
evaluation of the effectiveness of equal education and equal employment programs.

The office hours are 8:00 a.m. to 5:00 p.m. If you need disability accommodations, call 974-4373 or (TDD) 974-1510. Instructors should familiarize themselves with their responsibilities to accommodate the requests of students with disabilities as required by the Americans With Disabilities Act of 1990.

What resources can help instructors become more skillful in the classroom?

The Center for Teaching Enhancement, located in SVC 1088, (974 2576),offers confidential instructional support services for faculty and teaching assistants. The information below highlights several of the primary services offered by the Center. Requests for services not described will be considered.

Teaching Effectiveness Workshops: Each semester, the Center offers a wide variety of seminars, workshops, and conference presentations. A brochure describing the up-coming workshops is sent via campus mail to faculty and teaching assistants at the beginning of each semester. In addition, the workshop schedule and registration form can be found on line at the CTE's website http://www.cte.usf.edu. These workshops are free. Faculty and GTAs attending twenty or more hours of Center sponsored workshops per year will receive Certificates of Achievement.

Individual Consultations: Instructors can request individual assistance with a variety of teaching concerns. Help is available to those interested in

designing or redesigning courses,
exploring alternative teaching strategies,
creating instructional materials,
improving classroom tests, and
resolving classroom problems.

Technology-Enhanced Teaching: Center staff can assist faculty efforts to employ technology to maximize student learning in areas such as

course redesign,
developing computer-aided instructional materials (e.g., multimedia presentations),
using email and the World Wide Web as teaching and course delivery tools, and
teaching skillfully in the televised classroom.

Classroom Observations: Research shows that classroom visits by knowledgeable consultants are one of the most powerful instructional improvement tools available to faculty. For maximum impact, these activities should involve

a short pre-visit discussion to identify the specific types of feedback the instructor desires,
a classroom visit on a date designated by the instructor, and
a confidential post-visit feedback session to describe what was observed and explore instructional improvement possibilities. A two-week notice is required to schedule a classroom observation.

Videotape Feedback: In addition to class observations, videotape feedback can be a valuable resource for refining one's teaching skills. In conjunction with Educational Outreach, the Center offers videotape feedback consultations. To use this service, faculty should first contact Educational Outreach, at 974-2996, and request that one or more class sessions be videotaped. The faculty member will be handed the videotape at the conclusion of the filming and it is hers or his to keep. Afterwards, the faculty member can contact the Center to schedule a viewing and consultation session.

Student Feedback: The Center is available to help instructors design efficient course-specific strategies to collect timely student feedback. The methods and materials developed for this purpose are often different from commonly used end-of-the-semester student rating questionnaires and are more useful to one's self-improvement efforts.

Collaborative Research: Another goal of the Center is to assist faculty and graduate students in developing classroom research projects (i.e., designing, conducting, analyzing, and publishing qualitative or quantitative studies of the teaching and learning processes).

Reading Resources: The Center's library houses a large collection of books, article reprints, workshop handouts, and bibliographies addressing a wide variety of issues in higher education. A listing of these resources are available on-line at http://www.cte.usf.edu.

Where can instructors find assistance with technology-enhanced teaching?

VITAL, the Virtual Instructional Team for the Advancement of Learning, is a unique consortium of seven USF units collaborating to assist faculty efforts to use technology to improve teaching and learning. VITAL members include Academic Computing, the Center for Teaching Enhancement, Educational Outreach, the Florida Center for Instructional Technology, the Health Sciences Center for Information Services, the USF Libraries, and USF Television. VITAL members provide regularly scheduled workshops, are available to assist in one-on-one computer lab (i.e., Academic Studio for Computer Education and Networked Development or ASCEND), and provide course development assistance for online and other distance learning delivery systems.

Current information regarding the many different types of assistance and support services available is posted on the VITAL homepage http://www.usf.edu/VITAL. To pose a specific question to all VITAL members, simply address an email message to vital@usf.edu. Phone calls can also be made to 974-7984.














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					Assistance Available to Instructors Where can instructors have course materials photocopied? Copying services vary from department to department. Contact your department staff for specific information on availability. Pay-per-use machines are located in most classroom buildings and at the library. In addition, Quick Copy, a full-service copy center operated by the Division of Auxiliary Services, can be found in the lower level of the USF Bookstore building. (The shop has its own separate entrance.) This center handles both high and low-volume work for the university community, including a range of finishing services to complement its copying services, such as binding, folding, stapling, booklet making and cutting. Please note that photocopied materials protected by copyright laws cannot be reproduced by the Quick Copy Center without written permission of the publisher of the material. If you have copyrighted materials that you would like to use in a coursepack, please contact the University Bookstore's Custom Publishing Department at 974-0996. This department can obtain copyright permission and compile your materials to be sold to students for upcoming semester usage. Quick Copy accepts cash and checks as forms of payment, as well as university account numbers for billing. Procedures for paying for copy services through university accounts may vary from department to department; contact your department staff for special instructions. What do I need to know about photocopying copyrighted material? In recent years, the duplication of copyrighted materials for classroom use without proper authorization and payment of royalties to the originating publisher has been significantly restricted. If you wish to prepare "packets" or "course packs" of readings containing copyrighted materials for use in your class, you will need as much as two to three months preparation time in order to obtain permission from the originating publisher(s). If you wish to produce these "custom published" course materials tailored specifically for your classroom needs, you can order these materials through the USF Bookstore by calling 974-0996. USF Bookstore's Custom Publishing Department will procure authorizations for the use of copyrighted materials and produce your custom-published materials. In addition, the Bookstore will offer your custom-published materials for sale, with the cost of production of the materials and any royalty fees included in the price. University faculty and staff might, in some instances, be able to photocopy copyrighted materials under the guidelines of "fair use." Keep in mind that there are limitations. Four factors are used to determine whether photocopying for educational purposes falls under the scope of "fair use." These four factors include: purpose and character of use, nature of the copyrighted work, quantity of the work to be photocopied, and effect of the use of the copy on the market value of the work. The limits of "fair use" may extend further than the limitations suggested by the above factors. However, because these are not clearly defined, the Office of the General Counsel, located in ADM 250, (974-2131), can supply information about University policies and guidelines for permissible photocopying, reproduction, and educational use of printed copyrighted materials, as well as copyrighted materials usable only with visual display equipment. These policies provide further guidance, indicating when material to be copied falls outside the scope of "fair use." In such situations, faculty and staff should secure permission to copy from the copyright owner. The copyright owner is not necessarily the author of the work, but often the publisher of the publication in which the material appeared. These guidelines, if followed, protect faculty against possible lawsuit for copyright infringement. In addition, the USF Bookstore's Custom Publishing Department can offer information regarding the photocopying of materials for classroom purposes, including a publication distributed through the National Association of College Stores (NACS), which was compiled by both NACS and the Association of American Publishers. For a copy of the material, "Questions & Answers Copyright for the Campus and Community," please call 974-0996. Where can instructors have tests optically scanned and graded? The Office of Evaluation and Testing, located in SVC 2054, (974 2741), provides scanning and scoring of optically marked answer sheets commonly called "Scantron" sheets. Printouts of students' responses, scores, and item analyses are provided. For test scoring and reporting, results can generally be obtained while you wait during certain hours of each day except during final examinations when a four-hour wait should be expected. Call 974-5296 for specific hours. Where can instructors obtain information about test construction and interpretation of item analysis? The Office of Evaluation and Testing offers workshops on test construction and item analysis at the beginning of most semesters. The program emphasizes the proper development of a test to accurately reflect course content as well as the interpretation and evaluation of the item analysis. The Office of Evaluation and Testing also designs scannable survey forms for research purposes. Graduate students may find this service useful when collecting dissertation data. Basic statistics, including frequencies and means, are readily available. If other statistics are needed, certain programming is possible. For further information, call 974-5296. Where can instructors locate instructional support, audiovisual equipment, and films for classroom use? Educational Outreach provides the support for faculty in planning and developing effective instructional programs, research, and/or services through a distance learning format. Educational Outreach provides: Faculty: Instructional Assistance, Research, and Service Students: Registration and Enrollment Needs Classrooms: Audiovisual and Instructional Aides Course Design, Production, and Support Activities: Educational Outreach also provides teleconferencing services, SVC 60, (974-2874), for the USF academic community. Teleconferencing consists of communications between two or more locations and includes satellite, microwave, and videoconferencing. Satellite transmissions require an uplink at the transmitting location and downlinks at the receiving location(s). Satellite technology is full motion broadcast quality video exceeding 30 frames per second. Several academic degree programs at USF are transmitted using satellite technology. Microwave or Integrated Television Fixed System (ITFS) is a line of sight technology with equipment established at each of the USF campuses. Both satellite and microwave transmission provides two-way audio and one-way video communications. Videoconferencing refers to interactive two-way video and audio communications. Using digital telephone lines, video and audio signal can be transmitted using a codec throughout the world. The USF academic community can schedule a teleconference from any of the formats cited above. Each USF campus is capable of either sending and/or receiving a teleconference. Most telecourses at USF are broadcasted on WUSF-TV, SVC 1072, (974-2996), and other outlets. However, a growing number of faculty and students are also using the World Wide Web and other technologies. A telecourse is a complete and integrated instructional system that generally includes television programs, a textbook, and a variety of other instructional materials designed to be used by students as the principal components of a college course. The materials generally reflect the contributions of top scholars and curriculum designers from throughout the country and have been evaluated and refined through field analysis. For telecourses on public or cable television, we recommend that students program their VCRs to tape the program during the original broadcast for review throughout the semester. A limited number of courses are available only through an audiotape format. Audiotapes for these courses are available for purchase at the USF Bookstore. The Tampa Campus Library Media Center (LMC) provides a centralized media collection and equipment support facility for the University. The media collection includes videos, DVDs, compact discs, audiotapes, CD-ROMS, laser discs, records, and various other media materials. The Media Center Lab provides equipment for individual and group viewing/ listening of media. Media materials can be placed on reserve for classes, scheduled for specific lecture date use in one of the LMC classrooms or your classroom, or checked out with a current USF ID. Class orientations can be arranged for either a general overview or for more specific subject coverage of their collection and services. Please call 974-4182, or visit LIB 627 or consult the LMC webpage at http://www.lib.usf.edu/lmc with your questions and/or requests. The Library Media Center does not provide audiovisual equipment for use outside the center; equipment needed for classroom use should be obtained from the Audiovisual Department, described previously. Where can instructors find assistance for distance learning at USF? Educational Outreach, SVC 5010, (974-2996) has the institutional responsibility for distance learning and provides comprehensive faculty services throughout the entire instructional process including: Course design and instructional development: Assistance is provided from the initial instructional design of a distance learning class through the development and implementation of the class. Classroom and AV Support: Audio-Visual equipment setup, distribution, and teleconferencing are provided for faculty. Materials Reproduction and Distribution: Reproduction and distribution of course materials are available to faculty. Guidelines are provided to assist in the efficient delivery of all materials in a timely manner. Computer Instructional Support: Assistance is provided in the design of web-based instruction through distance learning and/or the development of web-enhanced instruction. Graphic Design: Assistance is provided to faculty in developing solutions for the visualization of instructional theories, concepts and/or processes for class presentation. Distance Student Support: Services related to distance students and instruction including the dissemination of the Educational Outreach catalog of USF distance education classes. Library Resources: Electronic Reserve (974-2836), Through the Virtual Library, remote students can access databases, journals, and other materials on the world wide web at www.lib.usf.edu/virtual/index.html. The Florida Distance Learning Reference and Referral Center provides access to statewide resources by calling 1-888-772-8033. What library services can enhance teaching effectiveness? Librarians are available for consultation when planning or revising library research assignments. They can also offer assistance in improving the information literacy of students or in creating a Web-based library assignment. Advance information about library assignments enables reference librarians to assist students in choosing the best information sources. To discuss library assignments, contact the Tampa Reference Department at 974-2483. The Tampa Reference Department also offers course specific library instruction to classes. Librarians will introduce students to electronic and print resources available in any discipline. Resources available via the Virtual Library, including WebLuis and over 275 databases, can be included. To schedule a library orientation, contact the Reference Department at 974-4040. Professors wishing to take advantage of the electronic reserve service for special course readings may bring a clean camera ready copy to the Library Reserve Desk located in LIB 102. Questions about this service can be directed to the Library Reserve Office at 974-2836. The Media Centers at each campus library house many video recordings, sound recordings, and other audiovisual materials and kits which can be used for classes or student presentations. These materials are cataloged in the University's online public access catalog (LUIS) by subject, author, and title. Books and articles not available within the USF system may be borrowed through the Interlibrary Loan Service (ILL), located in LIB 121. The ILL process takes from 2-4 weeks and is usually free. While there is no limit on the number of requests a patron may submit, ILL will process five requests per patron per week. Rush delivery for some articles and reports can be arranged through commercial vendors. For more information on services, contact the ILL Office at 974-9692. The Faculty Outreach librarian in the Tampa Reference Department can provide assistance in selecting and using electronic databases that are available remotely and in the libraries. A series of faculty seminars on electronic information sources is given each semester. For further information, contact 974-2729. Faculty, staff, and students may request literature searches which provide citations and/or abstracts of journal articles based on subject information. For an appointment to initiate a computer mediated search of resource material in a particular subject field or to learn more about the Tampa Campus Library's Online Search Services, call 974-4880 or go to the Reference Desk. The Tampa Campus Library provides assistance to instructors responsible for distance learning. Services range from identifying research materials available to off-campus students to coordinating requests for training. For more information, call the Florida Distance Learning Reference and Referral Center at 974-2009 and Distance Learner User Training at 974-8587. What computer services are available to instructors? Academic Computing, located in LIB 618, (974-1222), provides computing services in direct support of instruction and research. Academic Computing provides email and Internet access for students. Class specific LISTSERV's and similar aids are also available. Academic Computing offers instructors assistance on home page construction and on using technology tools for instructional purposes. For additional information see http://www.acomp.usf.edu. Faculty can request individual assistance from Academic Computing in email and similar procedures or other related items such as supported software, dial-in, etc. Academic Computing support staff will, on faculty request, also meet with classes involved in computer usage to acquaint students with the "nuts-and-bolts" aspects of computing, demonstrate open-access lab procedures, and introduce supported software. There are several locations on campus where personal computers are maintained in open access labs (contact Academic Computing for locations and hours listing). These labs may also provide access to second tier computing facilities and the Internet. Second-tier facilities include a variety of UNIX servers operated by the Colleges and Academic Computing. In many cases, the individual Colleges also provide computer support groups. Students and faculty should regard these groups as their PRIMARY resources for computing information. When no local group is available or when the general academic facilities are involved, Academic Computing will provide assistance. Academic Computing provides hands-on computer training classes for students and faculty on a variety of computer applications at no charge. Academic Computing administers and supports integrated environments for hosting web-based courses. These course-delivery applications include east features for uploading of course materials and assignments, chat rooms, threaded discussions, quiz/survey design, and grading. What voice and data communications services are available to instructors? Information Technologies, located in SVC 4010, (974-2930), provides one stop shopping for your communication needs. Voice and data communications services include telephone service, voice mail, teleconferencing services, and voice training to effectively utilize these services. Educational Outreach, through its Division of Lifelong Learning, also offers formal training in most software applications, such as Microsoft Word, Power Point, Access, and Excel. Voice Communications: Services include telephone service, long distance access, voice mail, conferencing, and the training necessary to effectively utilize these services. Your department (Telephone Counselor) works with the Customer Service staff to order, install, and maintain your service. Your Counselor has been trained to help you determine your requirements. Special Needs: In accordance with Title II of the Americans With Disabilities Act, the following special telecommunications assistance is available for sensory-impaired persons: auxiliary aids such as amplified and hearing compatible handsets, special access telephone lines to accommodate Telecommunications Teletype (TDD/TTY) devices, and re positioning telephones to provide better access to facilities by physically impaired individuals. Long Distance: A seven-digit authorization code is required for all chargeable calls including directory assistance and extended calling service areas from on-campus telephones. Calling cards are available for individuals needing to place long distance chargeable calls from off campus. A teleconference bridge is also offered to individuals needing conference call services (local or long distance). Contact 974-2147 for assistance in authorization code and calling cards. University faculty, staff, and students may contact the Information Technologies Support Services, at 974-9000, to report telephone trouble, ask questions concerning telephone features and voice mail, and to schedule training. The Information Technologies Support Services Help desk is staffed Monday through Friday from 7:30 a.m. to 5:30 p.m., except on University holidays. Where can instructors obtain assistance in dealing with personal and work-related problems? The Employee Assistance Program, (EAP) located within the Counseling Center for Human Development, SVC 2124 (974-5469), responds to the needs of faculty and staff in assisting with personal, family, and work related problems by offering free, professional, confidential personal and career counseling and referral services. Other services include consultation to academic, administrative, and service units, supervisor training, personal growth and skill-enhancement workshops and groups, and bilingual (Spanish-speaking) counseling. These services are available to all USF State of Florida faculty and staff, their spouses and dependent children residing with them. Program hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Visit the EAP website at: http://usfweb.usf.edu/eap and register on-line for workshops and groups. The Office of Equal Opportunity Affairs, located in ADM 274, (974 4373), is responsible for the development, monitoring, and implementation of USF's Equal Opportunity and Affirmative Action Programs and Disability Services. Their main focus is to ensure compliance of the university with Federal, State, and local regulations pertaining to Equal Education Opportunity, Educational Equality, Equal Employment Opportunity, Employment Accountability, Affirmative Action, and accommodation for individuals with disabilities through formulation and implementation of policies, organization of awareness and training seminars, provision of counseling and consultation services, monitoring of admission, recruitment, selection, hiring, promotion and termination activities, resolution of equal opportunity disputes through mediation, conciliation, or investigation of discrimination complaints, development and coordination of the annual equity, accessibility, affirmative action and equal opportunity plans, and evaluation of the effectiveness of equal education and equal employment programs. The office hours are 8:00 a.m. to 5:00 p.m. If you need disability accommodations, call 974-4373 or (TDD) 974-1510. Instructors should familiarize themselves with their responsibilities to accommodate the requests of students with disabilities as required by the Americans With Disabilities Act of 1990. What resources can help instructors become more skillful in the classroom? The Center for Teaching Enhancement, located in SVC 1088, (974 2576),offers confidential instructional support services for faculty and teaching assistants. The information below highlights several of the primary services offered by the Center. Requests for services not described will be considered. Teaching Effectiveness Workshops: Each semester, the Center offers a wide variety of seminars, workshops, and conference presentations. A brochure describing the up-coming workshops is sent via campus mail to faculty and teaching assistants at the beginning of each semester. In addition, the workshop schedule and registration form can be found on line at the CTE's website http://www.cte.usf.edu. These workshops are free. Faculty and GTAs attending twenty or more hours of Center sponsored workshops per year will receive Certificates of Achievement. Individual Consultations: Instructors can request individual assistance with a variety of teaching concerns. Help is available to those interested in designing or redesigning courses, exploring alternative teaching strategies, creating instructional materials, improving classroom tests, and resolving classroom problems. Technology-Enhanced Teaching: Center staff can assist faculty efforts to employ technology to maximize student learning in areas such as course redesign, developing computer-aided instructional materials (e.g., multimedia presentations), using email and the World Wide Web as teaching and course delivery tools, and teaching skillfully in the televised classroom. Classroom Observations: Research shows that classroom visits by knowledgeable consultants are one of the most powerful instructional improvement tools available to faculty. For maximum impact, these activities should involve a short pre-visit discussion to identify the specific types of feedback the instructor desires, a classroom visit on a date designated by the instructor, and a confidential post-visit feedback session to describe what was observed and explore instructional improvement possibilities. A two-week notice is required to schedule a classroom observation. Videotape Feedback: In addition to class observations, videotape feedback can be a valuable resource for refining one's teaching skills. In conjunction with Educational Outreach, the Center offers videotape feedback consultations. To use this service, faculty should first contact Educational Outreach, at 974-2996, and request that one or more class sessions be videotaped. The faculty member will be handed the videotape at the conclusion of the filming and it is hers or his to keep. Afterwards, the faculty member can contact the Center to schedule a viewing and consultation session. Student Feedback: The Center is available to help instructors design efficient course-specific strategies to collect timely student feedback. The methods and materials developed for this purpose are often different from commonly used end-of-the-semester student rating questionnaires and are more useful to one's self-improvement efforts. Collaborative Research: Another goal of the Center is to assist faculty and graduate students in developing classroom research projects (i.e., designing, conducting, analyzing, and publishing qualitative or quantitative studies of the teaching and learning processes). Reading Resources: The Center's library houses a large collection of books, article reprints, workshop handouts, and bibliographies addressing a wide variety of issues in higher education. A listing of these resources are available on-line at http://www.cte.usf.edu. Where can instructors find assistance with technology-enhanced teaching? VITAL, the Virtual Instructional Team for the Advancement of Learning, is a unique consortium of seven USF units collaborating to assist faculty efforts to use technology to improve teaching and learning. VITAL members include Academic Computing, the Center for Teaching Enhancement, Educational Outreach, the Florida Center for Instructional Technology, the Health Sciences Center for Information Services, the USF Libraries, and USF Television. VITAL members provide regularly scheduled workshops, are available to assist in one-on-one computer lab (i.e., Academic Studio for Computer Education and Networked Development or ASCEND), and provide course development assistance for online and other distance learning delivery systems. Current information regarding the many different types of assistance and support services available is posted on the VITAL homepage http://www.usf.edu/VITAL. To pose a specific question to all VITAL members, simply address an email message to vital@usf.edu. Phone calls can also be made to 974-7984.



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